Terms and Conditions

Skycandle aims to post all items by the next working day once the order has been placed and the payment is received.
 
Delivery Cost and Duration

Standard UK orders usually take 2-3 working days. However, delays can inevitably occur. Therefore, if you would like to guarantee a delivery date, we strongly recommend that you choose the Special Delivery option at the checkout. Depending on the time your order is placed, this will ensure delivery within 24 hours. International orders take 4 - 10 working days. 
 
Compliments and Complaints

Skycandle is happy to hear from you at any time. If you have a complaint please contact Skycandle by email and we will do all we can to resolve the problem.
 
Refunds and Exchanges

Customer satisfaction is our top priority. We endeavour to supply only the best quality goods, however, our "no quibbles" guarantee means that if you are not entirely happy with our goods and the item is unused and in a re-saleable condition (the packaging is intact and there are no marks on the product) you can notify us within seven working days and then return the product for a replacement, exchange or refund. Charges for the original postal costs and packaging will be deducted.
 
All products returned to us will be thoroughly checked by our Returns Department and only then will a refund, replacement or exchange be authorised and processed. Returns are usually processed within 7 working days of receipt. A refund will be made via Cheque. You will be responsible for the cost of returning unwanted goods. We will refund the returns postage for faulty/ damaged or incorrect goods (see below).
 
Faulty, Damaged or Incorrect Goods

All our products are individually checked before posting. However, in the unlikely event of an item being faulty, damaged or incorrect then please contact SKycandle by email within a reasonable period of time, quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement.
 
If you are returning an item that is faulty, damaged or incorrect, we will happily refund your costs in returning it to us (please enclose a copy of your postage receipt when you return the item, so that we know how much to refund you for your postage). Your original delivery charge will also be refunded if you are returning the whole order and you have requested a refund for the goods. Any items returned to us should include all parts, accessories, instructions and packaging where possible.
 
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the package using a delivery service that insures you for the value of the goods and which also ensures they are tracked.

If you want to contact us for any reason, our email address is info@skycandle.co.uk
 
Pricing and Availibility

Specification or price of any product is subject to change without prior notification. You are advised to confirm current specification and price before buying. All items are subject to availability. We will inform you as soon as possible if the goods you have ordered are not available by emailing you and do our upmost to ensure that our stock records displayed on the website are always up to date.

None of the contents of our Terms & Conditions supercede any statutory consumer rights you have under UK law. We reserve the right to change these terms & conditions from time to time and you should look through them as often as possible.

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